Privacy Policy

When you create an account or use our services, jz018 may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport details submitted for KYC verification.
• Contact information: email address, mobile phone number, and residential address (city-level detail, e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or Rangpur).
• Financial information: transaction records including deposit and withdrawal amounts, payment method references (such as bKash wallet numbers, Nagad, Rocket, or Upay account references), and account balance history.
• Technical information: IP address, device type, browser type and version, operating system, session duration, pages visited, and clickstream data.
• Behavioral information: game preferences, betting history, bonus redemptions, and interaction patterns with promotions and game lobbies.

We collect this information through account registration forms, KYC document uploads, payment processing flows, customer support interactions, and automated logging of your activity on the platform. We only collect data that is relevant and proportionate to the purpose for which it is processed.

jz018 uses collected data for specific, legitimate purposes directly related to operating a safe and reliable online gaming platform for Bangladeshi players. Your information is used to:

• Verify your identity and age (players must be 21 years or older) in compliance with responsible gaming standards.
• Process your deposits and withdrawals securely, including integration with local Bangladeshi payment providers such as bKash, Nagad, Rocket, and Upay.
• Personalise your gaming experience, deliver relevant promotions, and notify you of bonuses, tournaments, or BPL and cricket betting events that match your interests.
• Detect, investigate, and prevent fraudulent activity, money laundering, and any abuse of the platform.
• Provide customer support, respond to queries and complaints, and improve the overall quality of our services based on usage analytics.

jz018 uses cookies and similar tracking technologies to enhance your browsing experience, remember your login session, and analyse site performance. Cookies are small text files stored on your device that help us deliver a smoother, more personalised service.

We use strictly necessary cookies (essential for site functionality), analytical cookies (to understand traffic patterns and improve performance), and preference cookies (to remember your selected language and display settings). We do not use advertising cookies to build cross-site profiles for external advertisers.

jz018 does not sell, rent, or trade your personal information to third parties. We may share limited data with trusted service providers strictly for the following operational purposes:

• Payment processors and financial partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) to facilitate secure transactions. These partners receive only the minimum transactional data required to complete the payment.
• Identity verification and KYC service providers who assist us in confirming player age and identity, which is essential for responsible gaming compliance.
• Analytics and platform performance partners whohelp us understand how users navigate the platform, which games are most popular, and where improvements can be made — all on an aggregated, anonymised basis.

In all cases, third-party service providers are bound by strict data processing agreements and are not permitted to use your data for their own commercial purposes. jz018 remains responsible for ensuring that any data shared is handled in accordance with the standards set out in this Privacy Policy.

jz018 retains your personal data for as long as your account remains active or as required to fulfil the purposes described in this Privacy Policy. Account data and transaction records are typically retained for a minimum period necessary to satisfy financial record-keeping obligations and responsible gaming audit requirements.

When your account is closed or data is no longer required, jz018 will securely delete or anonymise your personal information. Certain records may be retained in anonymised form for statistical analysis and platform improvement purposes, where these records can no longer be linked back to you as an individual.

As a user of jz018, you hold specific rights regarding your personal data. We respect these rights and have processes in place to help you exercise them efficiently. Your rights include:

• Right of access: you may request a copy of the personal data jz018 holds about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may request that we correct it without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal and regulatory retention obligations.
• Right to restrict processing: in certain circumstances, you may ask us to restrict how we process your data while a concern or dispute is being resolved.
• Right to withdraw consent: where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at the email address provided in the Contact Us section below. We will respond to all verified requests within a reasonable timeframe.

jz018 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our infrastructure uses industry-standard SSL encryption for all data in transit, and data at rest is stored in secured, access-controlled environments.

Access to personal data is restricted on a strict need-to-know basis. Staff who handle user data are trained in data protection practices and are contractually bound to maintain confidentiality. We conduct periodic internal reviews of our security posture and update our measures as threats evolve.

All financial transactions on jz018 are processed through encrypted, PCI-compliant payment gateways. When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the transaction is handled securely by the respective payment provider. jz018 does not store full card numbers or mobile wallet PINs on our servers.

Transaction records (amounts, dates, payment method types, and reference codes) are retained as part of your account history and for audit and responsible gaming compliance purposes. These records may be reviewed by our compliance team if a query, dispute, or suspicious activity report is raised.

jz018 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered users by posting a prominent notice on the website or sending an email to the address on your account. The updated policy will take effect from the date it is published on jz018.org.

Continued use of jz018 after any policy update constitutes your acceptance of the revised terms. If you do not agree with an updated version of this Privacy Policy, you should discontinue use of the platform and contact us to request account closure and data deletion.